Packages are generally dispatched within 5 days after receipt of payment and are shipped via DHL with tracking and drop-off with signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Due to the nature of the vintage and custom made rugs, unfortunatly we cant accept returns. However, you have the full right to a clear discription of the item, and aditional pictures if possible.